Common Questions

Canal Geomatics does not and will not disclose your information to any third party to enable them to market their products and services to you other than those purposes to which you have granted us permission.

Canal Geomatics accepts Visa, MasterCard, purchase orders, cash in advance, wire transfers and net 30 on approved credit. First time orders and international orders require cash in advance or wire transfers.

 

We also have leasing options through our partner Fincap Financial.

When shipping internationally, standard shipping rates apply. Products shipped outside of Canada and the United States can be shipped EXW Gatineau, Quebec or FOB Ogdensburg, New York.

Please note, Canal Geomatics will only accept cash in advance or wire transfers for international orders.

When shipping within Canada, standard shipping rates apply. Products shipped to Canadian addresses are EXW Gatineau, Quebec.

When shipping within the United States, standard shipping rates apply. Products shipped to American addresses are EXW Ogdensburg, New York.

Most products carry a 1-year warranty from the manufacturer. Please check the product literature that comes with your items for full details. Keep your original invoice as proof of purchase.

Incomplete shipments must be reported to us within 3 (three) days of customer receipt.

Most products carry a 1-year warranty from the manufacturer. Please check the product specs for full details. Keep your original invoice as proof of purchase.

Yes, Canal Geomatics will ship products outside of Canada and the United States; however, we are restricted when embargoes or sanctions are in place. Dealer agreements may also prevent us from being able to ship specific product lines outside of our sales territory.

Please note, payment options for international orders are limited to cash in advance and wire transfers. Standard shipping rates apply EXW Ogdensburg, New York or Gatineau, Quebec.

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If you can’t find the product you’re looking for, or have a question about any of the products we carry, call us at 1-888-595-5015 and we’ll help you find what you need, including products not listed on our website.